All Calanna Whole Health Pharmacies have Quality Care Accreditation. The Pharmacy Guild of Australia’s Quality Care Pharmacy Program (QCPP) is a quality assurance program for community pharmacy, and provides support and guidance on professional health services and pharmacy business operations. By increasing the number of accredited pharmacies in Australia, QCPP aims to ensure that community pharmacies provide quality professional services and customer care.
As of 2011, QCPP was recognised as Australian Standard 85000:2011 – quality management system for pharmacies in Australia. The Guild is accredited by Standards Australia as a Standards Development Organisation, and QCPP is accredited by JAS-ANZ (Joint Accreditation System of Australia and New Zealand) as a conformity assessment body.
To ensure that pharmacies meet the Australian Standard they must undergo an external audit every two years. These audits are conducted by QCPP Endorsed Assessors and are designed to protect the integrity of the program. The assessors are trained professionals with experience in performing on-site audits over a broad range of management systems including health and safety, quality, environment, financial, human resources, energy and water management systems.